General Provisions
All goods offered on our website www.zanoinspire.com constitute an offer, but in the event that they are not available, the goods shall not be delivered. When an order is placed by a customer, an offer is made, which we accept by shipping the goods, not by confirming receipt of the order. Acceptance takes place within the delivery deadlines. If an order cannot be fulfilled, the customer will be informed accordingly. We do not sell goods to minors or to persons with limited legal capacity, unless the goods are ordered by a legal representative. The prices valid at the time the customer made their offer shall apply. Our Privacy Policy is available at https://zanoinspire.com/politika-za-poveritelnost/.
How to Order
Orders can be placed online at www.zanoinspire.com, as well as by phone at the numbers listed on the website.
Orders on www.zanoinspire.com:
We deliver to Bulgaria and Romania, as well as to other European Union member states.
The customer selects the goods to be ordered on the website. The desired items are added to the order list by clicking the “add to cart” icon. The quantity of the ordered item can be changed by selecting the desired quantity from the “drop-down menu.” The shopping cart can be found in the upper right corner of the screen. Clicking the “shopping cart” icon shows the number of selected products. The selection can be edited in the shopping cart, and to complete the order, click the “go to checkout” icon.
It is possible to place an order as a “guest,” without registration. After entering the required information as a guest, you can select the delivery address, delivery method, and payment method. After clicking the “continue with order” icon, you can review and change the information for your order on the next page.
Instructions regarding the Privacy Policy and cookie settings are displayed. After reviewing and accepting the Terms and Conditions as well as the Privacy Policy, the order can be completed by clicking the “Payment Button >” button.
A legally binding offer is submitted upon completion of the order. Receipt of the order is confirmed by email.
The text is not saved, and access to it cannot be provided after the order is completed. The order details can be printed immediately after submission.
Orders by Phone:
You may also place an order by phone by calling the phone numbers we have listed on the website, using the “Order by Phone” button.
By pressing the button, you initiate a call with one of our representatives, to whom you can provide information about the goods you wish to order.
If the line is busy when you call, we will call you back at the number you used to contact us.
The phone number you call using the “Order by Phone” button is:
For Bulgaria – 0800 13456
For Romania – 0371 119 624
Regardless of how the order was placed, for requests for changes or questions regarding returns, you can contact our customer service team at:
Phone: 0800 13456
Email: contact@zanoinspire.com
- Delivery Terms
(1) Shipping Costs
Free delivery within Bulgaria for orders with a value over €14.83 / 29 BGN. For orders below this amount, delivery costs €2.5 / 4.89 BGN.
Free delivery within Romania for orders with a value over 99 RON. For orders below this amount, delivery costs 14.90 RON.
Free delivery within the European Union for orders with a value over €29. For orders below this amount, delivery costs €4.90.
(2) Delivery Times
Goods offered in the online store are prepared for shipment within 1-2 business days after the order is received. If information or advice is needed, we will contact the customer immediately. The goods are then shipped, including after information or advice has been provided, where applicable.
If delivery of one or more ordered items is delayed or becomes possible, we will immediately inform the customer, giving them the option to cancel the order. Despite careful inventory planning, it is possible for a promotional product to sell out faster than expected. In view of this, we cannot guarantee delivery, and promotional offers are valid only while stocks last.
If a product cannot be delivered due to force majeure or a production disruption, and these circumstances arise after the order contract has been confirmed, we shall not be liable for non-delivery and shall be released from the obligation to deliver. The customer will be informed of this immediately. Any amounts paid by the customer for the affected order will be refunded immediately.
The delivery time of our partner companies, according to their own information, is 2 business days for Bulgaria; 2-4 business days for Romania; and 4-7 business days for the rest of Europe.
Delivery for Bulgaria is carried out by the courier company Speedy. Delivery for Romania is carried out by the courier company DPD. Delivery for other European Union countries is carried out by courier companies licensed to operate in the respective country.
(3) You are obliged to inspect the ordered goods at the time of delivery, before accepting them. If, during the inspection, you discover any defects (for example: damaged packaging), you must refuse to accept the goods. In this case, we will refund all payments received from you for the defective goods, including delivery costs, immediately and no later than thirty days from the day the defects were discovered. For the refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you fees for the refund. If you made the payment by bank card, the refund will be made to the same card used for the original transaction. We may withhold the refund until we have received the defective goods back, or until you have provided proof that you have sent the defective goods back to us, whichever occurs first.
- Payment Terms
All prices are final prices in Bulgarian Leva and/or Euro, including applicable value-added tax. The available payment methods are credit card (via the Borica platform) and cash on delivery (cash on delivery is available only for Bulgaria and Romania). We reserve the right to exclude payment methods without providing justification. When credit card payment is selected as the preferred payment method, delivery will only take place once the full purchase price has been received; You can pay with the following credit cards: MasterCard and Visa. Your credit card account is charged only the invoice amount on the day of shipment. Fees charged by banks for reversing a transaction due to incorrect account information, which are not due to an error on our part, are borne by the customer.
We reserve the right to exclude payment methods.
- Payment Security
Our website www.zanoinspire.com uses SSL certificate technology for encrypted data transmission. Secure Sockets Layer (SSL) is a protocol used to protect the connection made by users to our website. The SSL certificate encrypts data and protects the channel through which communication between users and our website takes place. That is, all data that passes from your browser to our website is encrypted and protected. This is how we protect you from breaches of confidential information.
You can easily distinguish which websites on the internet have an SSL certificate and which do not. In front of the domain of every secure website that uses an SSL certificate, there is a padlock icon displayed. Another difference is the abbreviation “https://” in front of the address bar of a website using an SSL certificate, which stands for “Secure HTTP” and guarantees that the website being opened is authentic and the connection to it is secure. Websites without an SSL certificate are marked with the abbreviation “http://” in front of their address bar.
For your maximum security and protection when paying with a MasterCard or Visa debit or credit card via www.zanoinspire.com, our website is approved and registered in the 3D Secure authentication system of borica.bg. To process online payments, our website redirects you to the website of www.borica.bg.
For additional information about the SecureCode security programs by MasterCard and Verified by Visa, please ask your issuing bank.
It is important for you to know that we will never ask you to send by email or communicate by phone any data related to the cardholder or the card!
Withdrawal / Return Costs
The right of withdrawal is granted to a consumer only with respect to goods ordered from www.zanoinspire.com that are not pre-manufactured and for the production of which the customer’s individual choice or instructions were decisive, or that are clearly personalized to the customer’s needs, and/or are not suitable for return for reasons of health protection and hygiene when their seal has been removed after delivery, and/or that may spoil quickly or whose shelf life may expire quickly.
To avoid further disputes, the right of withdrawal does not apply to food, including food supplements.
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract, without providing justification, within fourteen days. The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, took possession of the goods. In the event that we make multiple deliveries for a single order, the withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, took possession of the last delivered goods of the order.
To exercise your right of withdrawal, you must inform us (contact@zanoinspire.com) with a clear statement (for example, a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached withdrawal form in Appendix No. 1 to these Terms and Conditions, although this is not mandatory. To meet the withdrawal deadline, it is sufficient to send the notice of exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you for the cancelled order, including delivery costs, immediately and no later than fourteen days from the day we receive notice of your withdrawal from this contract. For the refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you fees for the refund. If you made the payment by bank card, the refund will be made to the same card used for the original transaction.
We may withhold the refund until we have received the returned goods back, or until you have provided proof that you have sent the returned goods back to us, whichever occurs first.
You must send the goods back to us immediately, but no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is deemed to have been met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods.
Defects / Warranty / Liability / Return Policy
In principle, we provide a warranty in accordance with statutory provisions. Notwithstanding this, the warranty period for each item is specified in the product information on www.zanoinspire.com, and this information is available to the consumer prior to purchasing the item.
In the event of a breach of obligations for which we are responsible, or upon discovery of hidden defects in the goods, the customer is obliged to notify us of this and may give us a reasonable period to carry out subsequent deliveries or repairs, if possible. If the subsequent delivery or repair is unsuccessful, the customer has the right, at their own choice, to request a subsequent delivery or a reduction in the purchase price, or to withdraw from the purchase contract and/or request compensation. If the customer also requests compensation, we shall be liable only for damage to the ordered goods. Further claims for compensation by the customer are excluded.
In all of the above cases, the consumer sends the goods to us immediately, and in any event no later than fourteen days from the day on which they notified us as described above. The deadline is deemed to have been met if you send us the goods before the fourteen-day period expires. We will pay all direct costs of returning the goods in this case. The consumer must send the goods using the same method of delivery that we used when we sent the goods to them.
In the event that we must pay you compensation, it will amount to the price of the defective goods at the time of their purchase. To make this payment, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you fees for the return. We may withhold payment until we have received the defective goods back, or until you have provided proof that you have sent the defective goods back to us, whichever occurs first.
A warranty claim will not be accepted when the installation and operating instructions specified in the manual have not been followed; there are discrepancies between the data on the warranty card and the goods themselves; there is damage due to repair by unauthorized persons or service centers; the damage sustained is the result of external factors: dust, liquids, exposure to adverse weather conditions, and shocks or impacts from being dropped; improper operation and maintenance of the device; or natural wear and tear of the materials.
The information provided on this website has been carefully checked and is regularly updated. However, it cannot be guaranteed that all information is complete, accurate, and up to date at all times. This applies in particular to product information from the manufacturers of the packaging shown.
Severability Clause
The invalidity of individual provisions does not affect the validity of the remaining provisions. In particular, the contract remains in effect for both parties.
Supplier Information
Head Office Address:
Unicoms Switzerland GmbH – Sofia Branch
Address: Sofia 1618, Bulgaria, 118 Bulgaria Blvd., Floor 5, Abakus Business Center
Email: contact@zanoinspire.com
Website: www.zanoinspire.com
VAT Number: BG204642513
Drugstore Address: Sofia, 39 Kozloduy Street
Registration Certificate No. 79/22.10.2024 issued by the Sofia Regional Health Inspectorate, 20 Vranya Street.
Regulatory Authorities
Bulgarian Food Safety Agency (BFSA)
Regional Health Inspectorate (RHI)
Commission for Consumer Protection (CCP) – website: www.kzp.bg
Applicable Law Bulgarian and European law applies to the entire contractual relationship. Any disputes relating to these Terms and Conditions that the parties are unable to resolve through negotiation and mutual agreement shall be referred to the competent Bulgarian courts for resolution.
Appendix No. 1 to these Terms and Conditions
STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL
Appendix No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 of the Consumer Protection Act
To ………………………
/name of trader/
……………………………………………………………………..
/address, UIC/
I hereby give notice that I withdraw from the contract concluded by me for the purchase of the following goods/services:
…………………………………………………. /description of the product/
The goods were ordered on ………………….
The goods were received on …………………. /date of receipt by the consumer to be indicated/
………………………………………………………………………../Name of consumer/
City/town……………………………………………………………. /Address of consumer/
………………. …………………………….
/Date/ /Signature of consumer/
The consumer has the right, within 14 days, to withdraw unconditionally from a distance contract or an off-premises contract, without paying any costs, except for delivery costs in the event that they have chosen a delivery method other than the trader’s standard, cheapest method for delivering the order, as well as the costs of returning the goods.
The 14-day period begins to run from the date of:
- conclusion of the contract – for service contracts;
- acceptance of the goods by the consumer or by a third party other than the carrier.
Within 14 days of the stated wish to withdraw from the contract, the consumer must return the goods to the trader. Within 14 days from the date on which the trader was notified of the consumer’s decision to withdraw from the contract, the trader shall refund all sums received from the consumer, including delivery costs.